Terms & Conditions

Effective Date: 11/09/2026

Website: radharanikitchens.in

Welcome to Radharani Kitchens (“we”, “us”, “our”, or “Radharani Kitchens”). These Terms & Conditions govern your access to and use of our website, online food ordering services, food products, tiffin services, meal plans, subscriptions, and related services.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Radharani Kitchens

Radharani Kitchens provides freshly prepared food, meals, tiffin services, meal packages, subscriptions, and other related food products and services through our website.

The availability of food items, tiffin plans, subscription plans, delivery locations, delivery schedules, and other services may vary from time to time.

We reserve the right to modify, suspend, or discontinue any product or service at our discretion, subject to applicable law.

2. Eligibility

You must provide accurate and complete information when using our website or placing an order.

By placing an order, you confirm that:

• The information provided by you is accurate and up to date.
• You are legally capable of entering into a transaction.
• You are authorized to use the payment method used for the order.
• You will provide a valid delivery address and contact information.
• You will comply with these Terms & Conditions and applicable laws.

If incorrect, incomplete, or outdated information provided by you results in a failed or delayed delivery, Radharani Kitchens shall not be responsible for such failure or delay to the extent permitted by applicable law.

3. Products and Food Information

We make reasonable efforts to ensure that product names, descriptions, photographs, menus, ingredients, quantities, prices, nutritional information, and other information displayed on our website are accurate.

However:

• Food may differ slightly in appearance from photographs shown on the website.
• Ingredients may vary depending on seasonal availability.
• Menus may change from time to time.
• Portion sizes may vary within reasonable limits.
• We may make reasonable substitutions when an ingredient is unavailable.
• Product availability may change without prior notice.

Photographs displayed on the website are for representation purposes only and may not exactly match the food delivered.

4. Food Allergies and Dietary Requirements

Customers are responsible for informing Radharani Kitchens about any food allergies, intolerances, dietary restrictions, or special requirements before placing an order.

Our food preparation environment may handle common allergens.

If you have a severe food allergy or medically required dietary restriction, please contact us before placing your order to determine whether we can safely accommodate your requirements.

Although we take reasonable precautions, we cannot guarantee that food will be completely free from traces of allergens unless specifically stated by us.

5. Prices and Taxes

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges, packaging charges, convenience fees, or other applicable charges may be added to the order and displayed during checkout.

We reserve the right to change product prices at any time.

Any price change will not normally affect an order that has already been accepted and paid for, except where required by law or where an obvious pricing or technical error has occurred.

6. Online Payments

Radharani Kitchens may provide various online payment methods, including:

• Credit and debit cards.
• UPI.
• Net banking.
• Digital wallets.
• Other payment methods supported by our payment service provider.

By making an online payment, you authorize the applicable payment service provider to process the transaction.

Payment processing may be handled by third-party payment gateways. Radharani Kitchens does not normally receive or store your complete card, banking, or other sensitive payment credentials.

If money has been deducted from your account but your order has not been confirmed, please contact us and provide the relevant transaction details. We will verify the transaction and, where appropriate, process the order or initiate a refund.

Payment processing times and refunds may be affected by banks, payment gateways, UPI networks, card networks, or other financial institutions.

7. Order Placement and Confirmation

You may place orders through our website by selecting the desired food products, meals, tiffin plans, or services and completing the checkout process.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, website notification, or another communication method.

An order will be considered accepted only after confirmation by Radharani Kitchens.

We reserve the right to cancel or reject an order when reasonably necessary, including in circumstances such as:

• Product or service unavailability.
• Incorrect product or pricing information.
• Delivery limitations.
• Suspected fraudulent or unauthorized transactions.
• Technical or system errors.
• Inability to prepare or deliver the order.
• Unforeseen operational circumstances.
• Events beyond our reasonable control.

If an order is cancelled by us after successful payment, the applicable amount will be refunded in accordance with our Refund & Cancellation Policy.

8. Tiffin Services and Subscription Plans

Radharani Kitchens may offer daily, weekly, monthly, or other tiffin and meal subscription plans.

For subscription services:

• The subscription period and included meals will be specified at the time of purchase.
• The customer must provide a correct and accessible delivery address.
• Delivery schedules will depend on the selected plan.
• Customers must request any permitted changes, pauses, or cancellations within the applicable cut-off period.
• Missed deliveries caused by the customer being unavailable, providing an incorrect address, or refusing delivery may not qualify for a refund or replacement.
• Subscription plans may not be transferred to another person unless expressly permitted by Radharani Kitchens.
• Menu items may vary depending on availability and the selected plan.

Additional terms displayed for a particular subscription or tiffin plan will form part of these Terms & Conditions.

9. Delivery

Radharani Kitchens delivers orders only within the areas where delivery service is available.

Delivery times displayed on the website are estimated delivery times unless expressly stated otherwise.

Delivery may be delayed due to circumstances including:

• Traffic and road conditions.
• Weather conditions.
• Public holidays.
• Local restrictions.
• High order volumes.
• Delivery personnel availability.
• Incorrect or incomplete delivery information.
• Technical problems.
• Circumstances beyond our reasonable control.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

For food-safety reasons, we may not leave prepared food unattended at a location.

If a customer is unavailable at the time of delivery, reasonable attempts may be made to contact the customer. Additional delivery attempts, if available, may be subject to applicable charges or restrictions.

10. Fresh Food and Food Safety

Radharani Kitchens takes reasonable measures to prepare, package, handle, and deliver food in accordance with applicable food-safety requirements.

Customers should consume food promptly after delivery and follow any storage, refrigeration, or reheating instructions provided with the food.

After food has been delivered and accepted by the customer, the customer is responsible for appropriate storage, handling, and consumption of the food.

Due to the nature of fresh and perishable food products, returns may not be possible except where required by applicable law or where otherwise approved by Radharani Kitchens.

11. Cancellation by Customer

Customers may request cancellation of an order by contacting Radharani Kitchens through the contact details provided on our website.

Because food and tiffin meals may be prepared specifically after an order is placed, cancellation may not be possible once preparation, packaging, or dispatch has begun.

The eligibility for cancellation and refund will be determined in accordance with our Refund & Cancellation Policy.

Subscription cancellation terms may differ from individual food orders.

12. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

Refund processing time may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

A refund may be considered in circumstances including:

• An order being cancelled by Radharani Kitchens after successful payment.
• Payment being successfully received but the order not being fulfilled.
• A confirmed missing or incorrect item.
• A confirmed material quality or food-safety issue.
• Other circumstances where a refund is required under applicable law.

Radharani Kitchens may request reasonable information or evidence, including photographs, order details, delivery information, or other relevant information, when investigating a refund request or complaint.

13. Damaged, Incorrect, Missing, or Unsatisfactory Orders

If you receive an order that is damaged, incorrect, missing an item, spoiled, contaminated, or materially different from what you ordered, please contact Radharani Kitchens as soon as reasonably possible after delivery.

Please provide:

• Order number.
• Date and time of delivery.
• Description of the issue.
• Photographs or other evidence, where appropriate.
• Any other information reasonably required to investigate the complaint.

After reviewing the complaint, Radharani Kitchens may, where appropriate, provide a replacement, refund, credit, or another reasonable resolution.

14. Customer Responsibilities

Customers agree not to:

• Use the website for unlawful purposes.
• Provide false, misleading, or fraudulent information.
• Place fraudulent or unauthorized orders.
• Use another person’s payment method without authorization.
• Attempt to gain unauthorized access to our website, servers, accounts, or systems.
• Interfere with the security or operation of the website.
• Attempt to obtain refunds through false or misleading claims.
• Abuse customer support or delivery personnel.
• Copy, reproduce, or commercially exploit our website content without permission.

Radharani Kitchens reserves the right to suspend, restrict, or terminate access to our services where we reasonably believe that a customer has engaged in fraud, abuse, misuse, unlawful activity, or violation of these Terms & Conditions.

15. Account Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You should notify us promptly if you believe that your account has been accessed without authorization.

Radharani Kitchens will not be responsible for losses resulting from your failure to keep your account credentials secure, except where such responsibility cannot legally be excluded.

16. Intellectual Property

Unless otherwise stated, all content available on the website, including the Radharani Kitchens name, logo, photographs, images, text, graphics, menus, designs, product descriptions, website design, and other materials, is owned by or licensed to Radharani Kitchens.

You may use the website and its content for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

17. Third-Party Services

Our website may use third-party service providers for payment processing, delivery, hosting, communication, analytics, security, and other functions.

Third-party providers may have their own terms and privacy policies.

Radharani Kitchens is not responsible for independent failures, interruptions, or policies of third-party service providers, although we will make reasonable efforts to address issues affecting our services.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may temporarily become unavailable because of maintenance, technical issues, security incidents, network problems, server failures, or circumstances beyond our reasonable control.

19. Prohibited Activities

You must not use our website or services to:

• Violate any applicable law or regulation.
• Commit fraud or facilitate fraudulent activity.
• Attempt to interfere with our website or systems.
• Introduce viruses, malware, or other harmful code.
• Collect or misuse information belonging to other customers.
• Circumvent security measures.
• Use automated systems to improperly access or collect website information.
• Engage in any activity that could damage Radharani Kitchens or its customers.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Radharani Kitchens shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or services.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Where liability may legally be limited, Radharani Kitchens’ liability in relation to a particular order will generally be limited to the amount actually paid by the customer for that order.

21. Force Majeure

Radharani Kitchens shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, epidemics or pandemics, government restrictions, strikes, transportation disruptions, power failures, internet or telecommunications failures, civil disturbances, or other similar events.

22. Privacy and Personal Information

When you use our website or place an order, we may collect information necessary to process your order and provide our services, including your name, phone number, email address, delivery address, payment-related information, and order details.

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy and consent to the processing of information as described in that policy, subject to applicable law.

23. Changes to These Terms & Conditions

Radharani Kitchens may update or modify these Terms & Conditions from time to time.

Any updated Terms & Conditions will be published on our website with an updated effective date.

Your continued use of our website or services after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

24. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or unlawfully limit any consumer rights or remedies available under applicable Indian law.

If any provision of these Terms & Conditions conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to any mandatory rights or remedies available to consumers under applicable law, disputes arising from or relating to these Terms & Conditions or our services shall be subject to the jurisdiction of the competent courts at Raipur, Uttarakhand, India.

26. Contact Us

If you have any questions, complaints, cancellation requests, refund requests, or other concerns regarding our website or services, please contact us using the details below:

Radharani Kitchens

Website: radharanikitchens.in
Email: admin@radharanikitchens.in
Phone / WhatsApp: 9669225335
Business Address: [Complete Business Address]
FSSAI License / Registration No.: [Your FSSAI Number]

Last Updated: [DD/MM/YYYY]